Looking for hosting: getting the facts straight? FatCow Hosting isn’t, is it?

As many of you know, I was looking for servers and hosting… I’ve already found several deals and I’m searching to find out some good deals. I’m interested in spreading my sites around different companies to find out which company is good at service, reliable and stable.

Today, I came across a new hosting company with an intriguing introductory offer: take a look for yourself.

fatcowcrap

Do you see the words? I do: ONLY $66 PER YEAR… and it’s stated not once but twice on this page. Then clicking through to the next page shows the same offer, too.

fatcowcrap2

Can you see it? It’s printed twice on this page, oh, what’s that asterisk?…

firstyearonlycrap

Ah! the fine print! The plan renews at $88 per year. Ok. So that’s a new one on me! Let’s see what the cart says.

first time

I’m now a bit confused… So I contacted their LiveChat service twice and I got the same answer each time. In a chat that was recorded at 04:47, Harriet Anderson, one of the agents noted “Next year, your account will be renewed with the actual price $88.00 per year.” Another subsequent chat confirmed this.

To me, it doesn’t matter which price it is this year or next year, it’s just that if this isn’t $66.00 then why should the fee be advertised as PER YEAR? Should it? Unfortunately, I was considering using their service until I noted this problem. It would be fine if it was a mistake, but no one seems to have any clue how many times they are advertising their deal INCORRECTLY.

The words are $66 PER YEAR. Per year means each year, not $66 for the first year, and $88 for each subsequent year! I’ll write to the company with my complaint, but so far the clarification isn’t right. Either offer the deal OR amend the website? Which is it going to be?

June 2008 – a reprise!

I’d like to have a review of this month’s posts. So I’ll post the best ones for you to check out… We had a lot of trouble in the middle of the month with server issues that resulted in fewer posts as I started shifting my sites and clients’ sites around: Anyway, enjoy the best of June, 2008

Finance

Blogging

Technology

Taiwan

Best Wishes,
InvestorBlogger Dot Com

Server Needs: Consider carefully what you need, and why!

It’s nearly a week since I started the move to clean up and reorganize my server. It was after yet another outage… and a huge spike in server usage. Take a look!

This wasn’t the first time that I had experienced such a spike, things had been pretty stable for a few months. But it was enough to prompt me to start reorganizing my sites: I manage/own over a dozen sites (some with no traffic, some with no income, some with no success!). I had to start by issuing this email to my clients!

server problems email

Step One: Moved this blog

So, I signed up for a BlueHost account and transferred this blog to their hosting. In fact, the whole transition was relatively effortless, bar one problem: when I moved my install I somehow imported the posts into the database in the wrong format: ie. I think it was UTF-8, not Latin1-Swedish) I’m still wondering if it’s a big problem or not. Most of my posts look fine, but then some posts are hideous.

utf-8 errors

Since it doesn’t affect every post, I’m still confused at how or why it’s occurring. The other slight niggle was that I lost my install of Affiliate-o-matic, including the important files for configuring the updated versions!

associate-o-matic

In fact, courtesy of this program, I’ve created nearly $900 dollars worth of affiliate sales of books since I started doing it a few years ago. That’s without much tinkering of the script, in fact you can check it out installed on my site ! It’s now working again!

Step Two: Cleaning Up!

Having had the original account for four years, a lot of crud had built up: old data not removed, old installs not cleaned up, old databases not used in years, … so I spent 7 days reorganizing everything. I finally rooted out all the old unused sub-domains, installs and refugee data. Each of the users was allocated a new FTP user account, their essential data was moved to the new location, old data was stored or removed. Finally, I rebooted the server.

Difficult decisions

I’ve reached a decision point though with regard to Dreamhost. As a regular Dreamhost user, I am impressed by the facilities offered, the relative simplicity and help that is offered. In fact, in terms of simplicity, it is light years ahead of BlueHost. But Dreamhost’s biggest issue has been their stability – some of that was my own fault, I guess. But for business reasons, stability is more important than depth of resources available: some of the recent downtime since last August has really begun to affect my own traffic, as well as my customers. So we figured it’s time to move to more stable resources (or at least the business-related sites). I’ll keep the other sites here because the hosting on Dreamhost is just fine. But when traffic or business demands change, it’s wise to find the appropriate solution rather than whine and complain about the problem.

If you are facing a problem with your hosting company, you SHOULD have an alternative plan up your sleeve. There’s no use paying a little money for hosting and expecting it be totally robust. Dreamhost do their best, and for the money, they really do provide value for money. But if you’re livelihood depends on your website(s), you really need something SOLID.

So, my hosting needs will split into three: one site for this blog, a stable host (for the business sites), and Dreamhost for all the nascent sites until we see how they develop! I’m hoping that I can keep the costs within my budget, but anything has got to be better than throwing nearly $60 a month at broken servers!

What are you using for hosting? How is their service? How much do you pay? What problems did you encounter?