Shopping: Are retailers driving you ‘Potty’?

Retailer’s margins are under pressure these days as prices rise, but incomes stagnate. I know that from my own wallet. Competition is intense and sometimes even the biggest retailers will resort to less than kosher methods to shift their products.

You’ve got “One Chance”

For those of you who like Paul Potts CD, I just bought the CD at a local retailer in Tamsui, one of the biggest in Taiwan. While this retailer is known for its aggressive pricing strategies, its behind the scenes pricing looks (to be polite) disorganized at best.

Beware the sale price gotcha’s

A few months ago, I noted one sign advertising filing boxes for NT$279. I bought one, but didn’t note the actual price until I got home on the receipt. It was over $300. This isn’t a big amount of money. I naturally assumed that I had made the mistake and brought the wrong model.

The next time I went to the store I bought several more of these items for colleagues in our office who thought they would be useful. This time I checked carefully the model number ‘DD105’ and I took them to the counter. I thought I had bought three of them with larger drawers, but turns out that the DD113 models were also on display (undiscounted) right next to them. I had bought the wrong models, and again paid through the nose.

What a potty pricing scheme?

So this time I was shopping in the store, and bought a CD of Paul Potts for my wife who liked the video she saw on YouTube! As you can see from the picture, it was priced NT$348 on the shelf. I tried to scan it myself in the store, but couldn’t because the in-store scanner wouldn’t read the barcode on the item properly. I bought it anyway because it didn’t matter that much, I wasn’t price sensitive on that item.

P1000827

On checkout, I found that I had been charged NT$378 for the CD, despite it being priced on the shelf at NT$348. I also found another display showing NT$358 for the same item. Of course, this time I did complain. You can see the receipt pictured here with the price. I can’t ascertain if that is the result of product substitution or not, because the product numbering schemes were somewhat different.

InvestorBlogger sez…

It doesn’t matter the reason: the store should price each and every accurately to the best of its ability and remove old pricing. Nowadays, most products are not priced at all in Taiwan. The price label is only on the shelf. By the time you get to the checkout with thirty or forty items in your trolley, who will remember what each item cost? Who will take the time to check their receipt? And if you’re dragging children, husbands or wives, and your phone is ringing, who will be able to remember?

Fortunately, the store seems to have a no-quibble refund policy in such cases, and indeed refunded me the NT$30 on the spot. But I’m wondering if the policy of insufficient and/or misleading pricing is somehow discretely approved of, quietly practiced but publicly disavowed by the management of this hypermarket.

Advice to Shoppers

The only thing I can urge: if you are facing a budgetary pressure, scrutinize your checkout receipts for both prices and quantities to make sure that you are being overcharged, wrongly charged or leaving items sitting on the supermarket checkout.

Still I learned how to magnify pictures on my camera from the clerk! He was pretty nice about it all! I’m still not sure what the real price should have been because inside the box were two cds, not one. But there was no other pricing on the CD stand or the CD itself to indicate what the correct price was.

Money Talks: Read the fine print before you sign

While today we’re on the theme of borrowing money and credit cards, this horror story really encourages applicants to check the fine print of ANY deal that they enter into. It’s quite shocking.

The upfront fees are ridiculous and the terms are such that no sane person would sign up for the deal.

If you have a less than stellar credit history, you can still shop around. With such a deal as this, you SHOULD shop around.

What’s a ‘hui’? How you can borrow and lend money in China

In the modern world, credit is as essential an ‘asset’ as actual assets are. Without credit, it’s often difficult to buy the luxuries and even necessities of life. We rely on banks to provide the funds for this credit, but now credit is getting tight as banks are looking to shore up the loans on their books. Banks are now even refusing to lend to each other.

What is a “hui”?

But how did people lend in ancient societies where banks were non-existent? Time Magazine ran a story in 2004 that explained one of the ways that Chinese society uses to raise money when getting credit or loans from banks is impossible. And in China it tends to be very difficult to get any kind of credit, even now.

The story was called “China’s Shadow Banks” which in tune with much of American journalism these days preyed on the idea of fear… In reality, the system is quite simple, and as a former participant (through my wife) I was afforded an insider view of the process from beginning to end.

Our Personal Experience

Way back in 1995, we were planning to get married; of course we had almost nothing at the time, and so my wife’s friends organized a ‘hui’.

American Enterprise Online describes the process, albeit inaccurately.

The most common type has about 15 members (carefully chosen by the organizer to make sure they are harmonious and feel bound to honor their promises to each other), and each member is expected to contribute $500 at every monthly meeting. This provides a monthly capital pool of $7,500. At the first meeting, a hat-drawing or other lottery decides which of the 15 members will get to take the fund home. At the second meeting, the remaining 14 members hold a drawing for the $7,500. By the 15th meeting, every member will have taken home the $7,500. In practice, this means fourteen out of the 15 rosca members will have received an interest-free loan.

In Taiwan, there were a number of differences in the process that were not accurately described.

Interest paid

When we did the Hui, interest was payable. In fact, because of that, each pool was less than the theoretical maximum. Interest rates were fixed at the start of the term. Another difference is that if it was the recipient’s turn, then that month the recipient did not need to make any contribution at all (after all, that would be a payment to oneself).

So for the first recipient of the pool, each of the other 14 members would pay the premium less the interest rate. Thus, if the premium was 1%, then each participant would pay $495 to the recipient. Then the recipient would make payments each month at the full rate until the term of the Hui in fifteen months. The second month would come around, and the second recipient would make no payment, but would receive the full payment from the previous recipients, and the discounted premium from those who had not yet received any pool.

This would go on through to the last recipient, who would receive the full premiums from the other 14 people, not pay a premium himself. In this case, the last recipient would pay no interest on the money at all, but would have paid 14 months at the discounted rate. Thereby, he’d pay $6930 but receive back $7500 (including his own premium).

Rotation: Fixed or Random

Another difference with the article (worth reading) is that the rotation was either agreed by the members: if one person particularly needed the money for a wedding or house, then they would get it. If more than one person needed or no one needed it, a lottery would be used to determine who gets the money.

In our experience, it worked well with a small enough group of friends, though when I first heard about it, I was quite puzzled and fearful of the process. In practice, we were involved in two hui’s over the early years; and both worked out. The second hui actually resulted in us being picked last, and making a little money.

Fraud, Scams and Outrageous Risk

However, just a few years after, I heard of several cases where local people in Sanshia where my wife’s family lived either were so involved in huis that the whole scheme came tumbling down because they were using one hui to pay another. In another, the organizer ran away with the pool before the end of the term.

Also, there is risk that the hui will collapse but, another difference that I noted is that in Taiwan, the ‘hui’ had legal status as each member signed an agreement, and I’ve heard of ‘hui’s where members absonding has forced the hui leader to pay installments on behalf of the absconded members. And this does happen.

One of my friends married to a local asked me to participate in a hui with them. Since I didn’t quite trust the female partner, I baulked at the offer. Some months later, their business collapsed and they absconded. Of course, the hui would have been unpaid as the typical hui runs for 12 months or more.

Overall Impressions

In communities or groups of people where relationships are vital and everyone is interconnected, the social pressure would make huis more difficult to collapse as personal and family reputations were at stake; neighbors knew where you lived! In groups where relationships are not so tangible or direct, it’s much more difficult for the organizer of the hui to evaluate the ‘creditworthiness’ of each participant.

It is an effective way for Chinese to collect capital; it’s faster than savings, can be interest free, there’s no limits on how the money can be used, and it’s fairly secure. There’s an interesting discussion on Forumosa from a few years ago on how it worked.

I’ve been searching for an old spreadsheet which I will upload, but I can’t remember where I saved it. I’ll add it when I find it.